RETURNS, REFUNDS AND COMPLAINTS
of the Acrobazar - Aerial Equipment store, dance and aerial acrobatics
My package does not match the order:
If, after opening the package, it is found that the contents do not match the order, please contact us by email acrobazar@gmail.com, send us a photo of the product you received and the order number. We will send you the correct products on as soon as possible.
Product return
If the purchased products do not meet your expectations, you have 14 days to return or exchange them. We guarantee the satisfaction of purchases or a refund. If the 14-day deadline has already expired and the product is not used, please contact us by email to determine the return conditions.
If you order a product outside the product catalog, the return is not allowed.
Return procedure:
1. Write us that you want to return the product (contact us)
2. Send the package by courier to the following address:
Acrobazar
Via Celletta Dell'Olio 1821, Santarcangelo di Romagna, Rimini 47821
In the box, be sure to include:
3. Wait for the package to come back to us. If everything is fine with the package, you will receive a refund for the product. You will not receive refunds for product shipping costs.
According to regulations, the return of funds to your account can take up to 14 business days, but we try to ensure that all returns are made the same day.
Product replacement procedure:
1. Write us an email that you would like to exchange the product.
Write which product you want to replace your product for.
The exchange can be made within 14 days from the date of purchase of the product.
2. Ship the package to
Acrobazar
Via Celletta Dell'Olio 1821, Santarcangelo di Romagna, Rimini 47821
3. Wait for the package to come back to us.
4. We will contact you to finalize the exchange.
The delivery costs of the substituted product and the substituted product are charged to the Customer.
Product Complaint Procedure
Immediately after noticing a product defect:
1. Contact us by email: acrobazar@gmail.com and send us a description and photos of the defect .
2. Send us:
- complete product,
Send the package by courier to:
Acrobazar
Via Celletta Dell'Olio 1821, Santarcangelo di Romagna, Rimini 47821
3. Wait for the package to come back to us
4. We will investigate the defect and notify you by e-mail.
If the defect was caused by incorrect use of the product by the customer, we have the right to consider the complaint negative.
If the complaint is accepted, you will be able to choose a new product or a refund. Only in this case do we cover / reimburse the costs of delivery of the defective goods and pay for the shipment of the goods without defects.
If the complaint is rejected, we will send the product back to you. You will have to bear the shipping costs.
Complaints are processed within 14 business days, but we try to finish them in fewer days